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LLOW Limited Cookie Policy
What are cookies?
A "cookie" is a small text file that is stored on your computer or mobile device when you visit a website. Cookies allow websites to remember your actions and preferences (such as login details, language, font size, and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.
How do we use cookies?
LLOW Limited uses cookies to:
- Understand how you use our website: This helps us improve our website and tailor it to your needs.
- Track any patterns with regards to how you are using our website: This allows us to analyse traffic and identify areas for improvement.
- Develop and improve our website and services: We use the insights gained from cookies to enhance your experience and offer better services.
Types of cookies we use:
- Strictly necessary cookies: These cookies are essential for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
- Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site, and will not be able to monitor its performance.
- Functionality cookies: These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.
Third-party cookies:
We use cookies from the following third-party providers:
- Google Analytics: We use Google Analytics to analyse our website traffic and identify areas of improvement. For full details of the cookies used by Google Analytics, click here: [insert link to Google Analytics cookie information]
- [Insert any other third-party cookie providers and links to their cookie information]
Managing your cookie preferences:
Most web browsers allow you to control cookies through their settings preferences. However, if you choose to disable cookies, some features of our website may not function properly.
You can find out more about cookies and how to manage them at:
- www.aboutcookies.org
- www.allaboutcookies.org
Contact us:
If you have any questions or concerns about our use of cookies, please contact us at:
- Email: contact@llow.co
- Post: LLOW Limited, 56 Half Moon Lane, London, England, SE24 9JE
Sense check with privacy policy:
- Consistency: Ensure that the information about cookies in this policy is consistent with the information provided in your main privacy policy.
- Transparency: Be transparent about the types of cookies you use, why you use them, and how users can manage their preferences.
- Consent: If you are using non-essential cookies, make sure you are obtaining users' consent in accordance with UK data protection laws and your privacy policy.
- Third-party cookies: If you are using third-party cookies, clearly identify the providers and provide links to their privacy policies or cookie information.
LLOW Limited Privacy Policy
Introduction
Welcome to LLOW Limited’s privacy policy.
LLOW Limited (“LLOW,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your personal data when you visit our website (llow.co), use our services, or otherwise interact with us. It also tells you about your privacy rights and how the law protects you.
1. Important Information and Who We Are
- Purpose of this privacy policy: This privacy policy aims to inform you about how LLOW collects and processes your personal data, including any data you provide through our website, forms, or other interactions. It's important to read this privacy policy together with any other privacy policy or fair processing notice we may provide on specific occasions.
- Controller: LLOW Limited is the controller and responsible for your personal data.
- Contact details:
- Full name of legal entity: LLOW Limited
- Email address: contact@llow.co
- Postal address: 56 Half Moon Lane, London, England, SE24 9JE
- Information Commissioner's Office (ICO): You have the right to make a complaint at any time to the ICO, the UK regulator for data protection issues (www.ico.org.uk). We would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.
- Changes to the privacy policy: We keep our privacy policy under regular review. This version was last updated on [Insert Date]. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.
- Third-party links: Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.
2. The Data We Collect About You
"Personal data" means any information about an individual from which that person can be identified. We may collect the following types of personal data:
- Identity Data: Includes first name, last name, username, and other similar identifiers.
- Contact Data: Includes email address, telephone numbers, postal address.
- Financial Data: Includes bank account and payment card details (if applicable).
- Transaction Data: Includes details about services you have purchased from us.
- Technical Data: Includes IP address, login data, browser type and version, time zone setting, location, operating system, and other technology on the devices you use to access our website.
- Usage Data: Includes information about how you use our website and services.
- Marketing and Communications Data: Includes your preferences in receiving marketing from us.
- Professional Data: For practitioners and partners, this may include details of qualifications, certifications, experience, and criminal convictions/offences (as legally required).
- Bespoke Programme Data: This may include health and wellbeing information you provide to us, such as dietary requirements, allergies, fitness levels, and other relevant details needed to curate your personalised programme.
We may also collect and use Aggregated Data, such as statistical or demographic data. This data will not directly or indirectly reveal your identity.
3. How is Your Personal Data Collected?
We collect data from and about you through various methods:
- Direct interactions: You may give us your Identity, Contact, Financial, and Bespoke Programme Data by filling in forms, corresponding with us, or during consultations.
- Automated technologies: As you interact with our website, we may automatically collect Technical and Usage Data using cookies, server logs, and website analytics.
- Third parties: We may receive personal data about you from our partners, travel agents, and other suppliers involved in delivering your curated programme. These partners will be responsible for obtaining your consent to share this data with us.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data:
- Where we need to perform the contract we have with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
We will obtain your consent before sending you direct marketing communications. You have the right to withdraw consent to marketing at any time by contacting us.
The table below describes how we plan to use your personal data and the legal bases we rely on:
| Purpose / Activity | Type of Data | Lawful Basis for Processing |
|---|---|---|
| Enquiry management | Identity, Contact | Performance of a contract / Legitimate Interest |
| Account creation | Identity, Contact, Financial | Performance of a contract |
| Curation and delivery of services | Identity, Contact, Bespoke Programme Data, Transaction Data | Performance of a contract |
| Marketing | Identity, Contact, Marketing and Communications Data | Consent / Legitimate Interest |
| Gathering insights | Usage Data, Technical Data | Legitimate Interest |
| Compliance with legal obligations | All relevant data | Legal Obligation |
| Practitioner/Partner Onboarding | Identity, Contact, Professional Data | Legal Obligation / Performance of contract |
5. Disclosures of Your Personal Data
We may share your personal data with:
- Internal staff who need access to the information to perform their duties.
- External Third Parties:
- Travel agents and other suppliers involved in delivering your curated programme.
- IT and system administration service providers.
- Professional advisors (lawyers, bankers, auditors).
- Regulatory authorities (if required by law).
- Content Management System (CRM) provider.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.
6. International Transfers
We will only transfer personal data internationally if required as part of the curation programme. If we do so, we will ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses.
7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is limited to authorised personnel. We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator where we are legally required to do so.
8. Data Retention
We will retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for legal, regulatory, and accounting requirements. For members, we retain data for the duration of your membership and up to six years thereafter.
9. Your Legal Rights
You have the following rights regarding your personal data:
- Access: Request access to your personal data.
- Correction: Request correction of your personal data.
- Erasure: Request erasure of your personal data.
- Objection: Object to processing of your personal data.
- Restriction: Request restriction of processing your personal data.
- Transfer: Request transfer of your personal data.
- Withdraw Consent: Withdraw your consent at any time.
To exercise any of these rights, please contact us at contact@llow.co.
10. Glossary
- Consent: Means when you freely provide a specific, informed and unambiguous indication of your wishes, for example, by agreeing to receive marketing communications or participate in research.
- Legitimate Interest: Means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
- Performance of Contract: Means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation: Means processing your personal data where it is necessary for compliance with a legal obligation that we are subject
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Get in touch
contact@llow.co
+44 7510575346
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